Privacy Policy

APNTIQ ("we", "us", "our") operates a scheduling platform that helps service businesses manage bookings, customers, and payments. This policy explains what information we collect, why, how it is stored, and your rights. By using APNTIQ, you agree to the practices described here.

1. Information We Collect

Account information: Your name, email address, and a password (stored as a salted hash by our authentication provider). Business accounts also provide business name, category, phone, bio, and a booking page slug.

Customer information: When a customer books an appointment, we collect their name, email, phone, and appointment notes. This is collected so the business can confirm, remind, and serve the customer.

Appointment & service data: Appointment dates, times, status, services, and related scheduling information.

Payment information: We do not store full card numbers. Payments are processed by Stripe. We store payment status, amounts, deposits, and transaction identifiers returned by the processor.

Optional profile/business media: Profile image or business logo you choose to upload.

Device & usage data: Limited device and usage information for security, stability, and analytics, such as IP address, app version, and crash reports.

2. Why We Collect It

To provide and operate the service: account access, appointment booking, reminders, customer management, and payments. We use contact details to send booking confirmations, reminders, and rescheduling/cancellation notices. We use business information to build your public booking page and analytics.

3. How Information Is Stored & Protected

Data is stored on secured cloud infrastructure with encrypted transmission (TLS). Access is restricted by role-based permissions. Each business can only access its own customers, appointments, payments, staff, and analytics. Authentication tokens are managed by our platform's authentication provider.

4. Third-Party Services

Stripe — payment processing for customer-to-business payments (deposits, appointments, tips, packages, gift cards) and, on the web, the business's own APNTIQ plan subscription (Pro/Business). Card data is handled by Stripe, not stored in our database.

Apple / Google — in-app purchases and subscriptions on iOS and Android are processed by Apple's App Store and Google Play billing, per their terms.

Email delivery — used to send transactional messages (confirmations, reminders) and, where you opt in, marketing.

Infrastructure & analytics — hosting and limited product analytics to maintain and improve the service.

5. Payments

Customer-to-business payments and web platform subscriptions are handled by Stripe. Refund and dispute terms are described in our Terms of Service. We never store raw card information.

6. Notifications

With your permission, we may send push notifications for booking updates and reminders. You can manage notification preferences in Settings → Privacy. Push notifications are optional; the app functions without them.

7. Cookies & Web Technologies

The web version uses local storage and cookies for authentication sessions and basic preferences. We do not use cookies for cross-site advertising.

8. Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your business data and personal information within 30 days, except where retention is required by law (e.g., financial records).

9. Account Deletion

You can delete your account at any time from Settings → Account inside the app, or from our public Account Deletion page. Deletion removes your account and associated personal data and signs you out.

10. Your Rights

You may request access to, correction of, or deletion of your personal data. Contact us via our Support page. Residents of certain regions have additional rights under applicable privacy law.

11. Children's Privacy

APNTIQ is not directed to children under 13 (or the applicable age in your region). We do not knowingly collect their data.

12. Changes

We may update this policy. Material changes will be communicated in-app or by email. The "Last updated" date above reflects the latest version.

13. Contact

Questions about this policy? Visit our Support page.